You think your e-mails are concise and to the point.
But your readers think your e-mails are unfriendly and abrupt.

You think you're picking the perfect words in your meeting to get your message across.
But your audience members don't understand you and leave the meeting confused.

You think you're a shrewd negotiator, playing your cards close to the vest.
But your opponent is reading your tells...and can even see your cards in your glasses!