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The
Business Programs |
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E-Mail:
The
Do's &
Don'ts Tour
E-mail is both easy and hard. Easy to
send, but hard to use properly and consistently. Because we
have to send so many of them, we use short cuts. And short cuts
can lead to disaster. The Do's & Don'ts program is funny
and informative (in that order), and there you'll find out how
to avoid hurt feelings, misunderstandings, and lost business.
Jay's guarantee: you'll pause before you click that Send button.
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Stories
With A Point
Want to state facts at your next business meeting? Go ahead, then
watch them evaporate. Want the facts to stick with your audience?
Weave them into a story. Stories enhance your audience’s attention
and increase their retention. Why? Because they’re eavesdropping
on someone else’s experience. Learn the fine points of structure,
description, dialogue, and getting the most out of a story. |
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You
Don’t Say!
Body Language. She's twisting her ring. He's adjusting
his cufflinks. We constantly provide nonverbal messages during
business and social interactions without even realizing it.
Learn to interpret the volumes people speak even when they don't
say a word.
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Watch
Your Language! (Body,
that is)
We're all familiar
with the idea of reading other people's unconscious signals
that reveal what they're really thinking and feeling. But what
about what you're revealing to them?
Can you control your own nonverbal signals? The answer is yes.
Learn the techniques of image control and use them to send just
the right message.
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Cultural
Dynamics
Why should a man not put a Chinese colleague's business card
in his wallet? Why should you be careful when ordering five
drinks in a Greek bar? Why should you not ask a British person
what s/he does for a living? Today's global climate provides
the opportunity to interact with many cultures -- Europe, Asia,
the Middle East, South America, Africa -- and the possibility
of causing offense and misunderstanding. Learn the cultural
differences in gestures and communication styles and uncover
a new world of meaning.
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A2C:
American as a 2nd Culture
*Your boss calls you by your first name; how do you address
your boss?
*You have a meeting. How late is late?
*What does a smile mean?
For American workers, these questions are sometimes mildly puzzling.
For foreign-born workers, they can be confounding and confusing.
A2C will acclimate your employees to the ins and outs of life
in the American business culture. Topics include time, language,
money, status, family, class, and age.
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Separate program for managers/supervisors:
Cultural Dynamics.
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Platform
Shoes
You have to talk to a crowd, and you're nervous. But you know
more about the topic than your audience does; that's why you're
standing up there. Walk the platform with confidence. Take control
of the stage. Speak the words and make the moves that command
attention and get results!
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